Refund policy

Returns Policy

At Polished Plaster Company, we strive to ensure you are completely satisfied with your purchase. However, if you are not fully satisfied with your order, we are happy to offer returns and exchanges in accordance with the following terms:

General Returns Policy

  • Eligibility for Returns: You have 30 days from the date of delivery to return any eligible item for a refund or exchange. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received.
  • Proof of Purchase: All returns must be accompanied by a receipt or proof of purchase.
  • Return Shipping: The customer is responsible for covering the shipping costs for returning the item, unless the product is defective or we made an error with your order.
  • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately with photographs and details, and we will arrange for a replacement or refund.

Items That Cannot Be Returned

  • Custom-Made Orders:
    Please note that any plaster products that have been tinted and mixed to order, especially custom-coloured plasters, cannot be returned or exchanged. These items are made specifically to your requirements and are non-refundable once the order is confirmed.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

How to Initiate a Return

Return Address

  • Please send all eligible returns to the following address:

Polished Plaster Company
Unit 2 Nelsons Transport Yard
Crossroads
West Yorkshire
BD229BG